Deputy Manager, Operations
May 2013-Present
Pittsburgh, PA
- Project Management: Managed 60+ team members across 4 teams, leading dozens of cross-functional projects aligned with Google Shopping’s objectives.
- Test Google Shopping’s Generative AI Image feature (Dreamer) in addition to hundreds of independent projects/features throughout Google.
- Train and evaluate Google Shopping’s machine learning algorithm across 30 languages using precision and recall metrics to guide our work.
- Curate and maintain Google Shopping’s taxonomy of over 6000 categories.
- Successfully complete 95% of all deliverables over 10 years with high customer satisfaction.
- Drive daily strategic decisions that optimize operational efficiency.
- Process Optimization: Implemented 3-5 annual process improvements, reducing manual workloads by hundreds of hours.
- Stakeholder Engagement: Partnered with global teams to develop and prioritize technical solutions, resulting in a 95% on-time delivery rate over 10 years.
- Data-Driven Insights: Designed real-time dashboards using Google PLX scripts, enabling stakeholders to make informed decisions with actionable data.
- Agile Implementation: Introduced Agile practices to streamline workflows and improve team efficiency.
- Global Expansion: Successfully launched the Krakow, PL office, helping to scale operations to 100+ employees.
- Training & Development: Mentored team members to foster a culture of collaboration and continuous improvement.
- Designed and wrote extensive documentation utilizing apps within the Google G-Suite, technical training presentations for a variety of machine learning processes, hiring interviews, recruitment and resource allocation tracking systems, and SOPs for a wide variety of tasks.
- Hiring: Developed and conducted comprehensive interview processes for hundreds of candidates, incorporating language proficiency, analytical reasoning, and interpersonal skills assessments to build well-rounded, high-performing teams.